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Privacy Policy

At H Ponderosa (“we,” “us,” “our”), accessible via hponderosa.com (the “Website”), we are firmly committed to protecting the personal data and privacy rights of our users and customers. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We believe in transparency, responsibility, and accountability when handling your data.

1. Introduction — Commitment to Privacy and Data Protection

Your privacy is important to us. H Ponderosa is committed to maintaining the confidentiality, integrity, and security of your personal information. Whether you are browsing our Website or engaging with our services, we process your data in a lawful, fair, and transparent manner. We do not sell personal data. We use robust privacy practices and security measures to ensure your data is handled in line with legal and ethical standards.

2. Scope of this Policy and Our Role as Data Controller

This Privacy Policy applies to users and visitors of hponderosa.com and any services or features provided through our Website. For the purposes of GDPR and other applicable data protection regulations, H Ponderosa is the data “controller” of your information, meaning we determine the purposes and means of processing personal data collected via our Website.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

Usage Data
Includes information about your visit and usage of the Website, such as IP address, browser type, pages visited, referral URLs, time spent on pages, and date/time of visits.

Account Data
Includes your name, postal address, email address, phone number, and other contact details provided when creating an account or registering for services.

Profile Data
Includes your preferences, purchase history, service interactions, behaviors on our site, saved favorites, and personalized recommendations.

Communication Data
Includes records of customer support inquiries, email correspondence, chat transcripts, complaint handling, and feedback submissions.

Technical Data
Includes device type, operating system, browser version, local time zone, and system configurations used to access hponderosa.com.

Transaction Data
Includes details about orders and purchases made via our Website, including payment method, billing address, shipping address, and transaction history (please note payment card details are securely processed by our payment providers and not stored by us).

Preference Data
Includes marketing preferences, newsletter subscription status, consent to receive updates, and stated product or content interests.

4. Legal Bases for Processing Personal Data

We process your data under the following lawful bases as defined by GDPR:

– Contractual Necessity: To fulfill our contractual obligations, such as processing your orders, delivering services, and administering your account.
– Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving services, ensuring Website security, or preventing fraud, and only where your interests and rights do not override those interests.
– Consent: When you provide explicit consent (e.g., subscribing to marketing emails), which you may withdraw at any time.
– Legal Obligation: When processing is necessary to comply with a legal obligation (e.g., tax records or regulatory reporting).

5. Your Rights Under GDPR and CCPA

You have the following rights regarding your personal data:

– Right to Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, in certain circumstances.
– Right to Restrict Processing: Request limitation of how we process your data in certain situations.
– Right to Data Portability: Receive your data in a structured, machine-readable format and transmit it to another controller.
– Right to Object: Object to our processing where we rely on legitimate interests or direct marketing.
– Right to Non-Discrimination (CCPA): Exercise privacy rights without discrimination or adverse treatment.

To exercise these rights, please contact us at [email protected]. We respond to verified requests in accordance with applicable laws.

6. Security Measures

We implement a range of technical and organizational safeguards to protect your information, including:

– Data encryption in transit and at rest.
– Role-based access and authorization controls on our systems.
– Secure data storage with routine backups and disaster recovery protocols.
– Employee confidentiality agreements and regular privacy training.
– Security audits and vulnerability assessments.

Despite our efforts, no system is fully immune to breaches. If a data breach occurs, we follow regulatory requirements for notification and remediation.

7. International Data Transfers

Information we process may be stored or transferred internationally, including jurisdictions outside of the European Economic Area (EEA). When such transfers occur, we use recognized safeguards such as:

– European Commission Standard Contractual Clauses (SCCs).
– Transfer only to jurisdictions deemed by regulators to offer adequate data protection.
– Binding corporate rules where applicable.

This ensures your data receives a level of protection consistent with EU and U.S. standards.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods include:

– Account Data — Retained while your account is active and for up to 3 years after closure.
– Transaction Data — Retained for 7 years to comply with financial regulations.
– Communication Data — Retained for 2 years for support and audit purposes.
– Cookie and Analytics Data — Retained for up to 26 months per industry norms.

Following the relevant retention period, your data is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar technologies on hponderosa.com to improve your experience. Categories of cookies include:

– Essential Cookies: Required for core site functionality (e.g., login, shopping cart).
– Functional Cookies: Enhance usability and remember preferences.
– Analytics Cookies: Collect anonymous usage data to help us improve site performance.
– Performance Cookies: Monitor load times, error rates, and responsiveness for optimization purposes.

10. Cookie Management and Compliance

On your first visit, you are presented with a cookie banner providing options to manage your preferences. You may accept, reject, or customize your cookie settings. You may also adjust your browser settings to manage cookies. We honor Do Not Track (DNT) and Global Privacy Control (GPC) signals under the CCPA and GDPR where technically feasible.

For further details, please refer to our separate Cookie Policy page.

11. Children’s Privacy

hponderosa.com is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13 years old. If we learn that we have collected such data without verified parental consent, we will delete it promptly. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].

12. Policy Updates and Notifications

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any material changes will be communicated via prominent notices on hponderosa.com and, where appropriate, directly to registered users through email or account notifications. Continued use of the Website following such updates signifies your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact:

H Ponderosa
Email: [email protected]

We are committed to protecting your privacy and are happy to address any concerns or assist in exercising your rights.

We comply fully with applicable data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). Should you have any concerns about how your data is handled, you are encouraged to reach out using the contact information provided above.